Venusak Limited - Privacy Policy

1. Introduction & Consent

At Venusak Limited, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website.

By using our site venus.co.ke, you consent to the practices described in this policy. "Personal data" refers to any information that can be used to identify you as an individual.

2. What Information We Collect

We collect information in the following ways:

Information You Voluntarily Provide:

• Name and contact details when you submit inquiries through our contact forms
• Email address when subscribing to our newsletter
• Communication history with our customer support team

Information Automatically Collected:

• IP address and browser information
• Device type and operating system
• Pages visited and time spent on our site
• Referring website or search terms
• Cookies and similar tracking technologies

3. How We Use the Information

We use your information for the following purposes:

• To respond to your inquiries and provide customer support
• To improve our website and beauty product offerings
• For analytics and site maintenance
• To ensure site security and prevent fraud
• To send promotional communications (where you have opted in)

4. Data Sharing & Disclosure

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, such as:

• Analytics providers to understand how users interact with our site
• Hosting providers to maintain our website infrastructure
• Customer support platforms to manage your inquiries

We explicitly state that we do not sell, trade, or rent your personal data to third parties for their marketing purposes.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small text files stored on your device.

You can control cookie settings through your browser preferences. Note that disabling cookies may affect the functionality of certain site features.

6. Data Security & Retention

We implement appropriate security measures to protect your personal data, including secure servers, encryption, and restricted access to personal information.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. You may request deletion of your data at any time by contacting us.

7. User Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us using the information provided below.

8. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.

9. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated date.

10. Contact for Privacy Queries